Linens for the beds, including bed sheets, pillowcases, blankets and comforters are included. Additionally, Saltwater Grande provides towels, hand towels, washcloths, and bathmats for the bathrooms, as well as a kitchen towel. A starter of toilet paper, paper towels, dishwasher soap and garbage bags will be set up in the property for you. You will be responsible for replenishing these items as needed throughout your stay.

Departure cleaning is included, however if you'd like additional cleaning during your stay, we have two options available:

Trash & Tidy:
- Fresh set of bath towels, washcloths, a hand towel and bath mat in each bathroom, along with a new roll of toilet paper and a hand soap bar
- Fresh kitchen towel and dish cloth in the kitchen, as well as a new roll of paper towels, 2 dishwasher pods and a bottle of Palmolive dish soap
- Fresh set of pool/beach towels
- Trash removal & new trash bags in cans
- Vacuuming (around your belongings)
- Kitchen & bathroom counter cleaning (around your belongings)
- Toilet bowl cleaning
- Bed making (using the existing bed linens)

Mid-Stay Cleaning:
- Fresh set of bath towels, washcloths, a hand towel and bath mat in each bathroom, along with a new roll of toilet paper and a hand soap bar
- Fresh kitchen towel and dish cloth in the kitchen, as well as a new roll of paper towels, 2 dishwasher pods and a bottle of Palmolive dish soap
- Fresh set of pool/beach towels
- Trash removal & new trashbags in cans
- Vacuuming & mopping (around your belongings)
- Kitchen & bathroom counter cleaning (around your belongings)
- Toilet bowl cleaning
- Bed making with fresh linens

To view pricing for or to request either of these services, log in to your reservation on the DACK app (click here to download DACK), or call our office at 843-315-3444.

Check-in is at 4:00pm EST on the day of your arrival. Early check-in, as early as noon on the day of your arrival, may be available for a small fee. You can request early check-in by logging in to your reservation on the DACK app (click here to download DACK), or by calling our office at 843-315-3444.

If you should discover any damages, or if you have a maintenance request, please use the tablet located within the property to report the issue to our maintenance staff. If you’d prefer, you can also call us at 888-472-6330 at any time, day or night. We’ll make every effort to resolve the issue in a timely manner.

At this time, Saltwater Grande does not offer any pet-friendly properties.

Smoking is not permitted in any Saltwater Grande property.

A full refund, less the booking and accommodations service fees, is given only if the cancellation occurs more than 30 days prior to your arrival date. Reservations canceled less than 30 days, but at least 14 days prior to the arrival date will receive a 50% refund. If there are less than 14 days prior to your arrival date, no refund will be issued.

If you booked on a website or app like Airbnb or Vrbo, the cancellation policy may vary slightly. The cancellation policy for your specific reservation can be found in your rental agreement. If you cannot locate your agreement, please contact our office at info@saltwatergrande.com and we will forward a copy to you. We encourage all guests to purchase travel insurance to protect their reservation. Information on available plans can be found here.

If state or local authorities issue an order of evacuation of the area, rental guests shall comply with the order. In the event of an evacuation, no refunds will be issued. Saltwater Grande strongly urges our guests to purchase a travel insurance policy to assist with evacuation expenses, as well as to potentially cover the loss of use of the rental unit.

Please head over to our Property Management page to take a look at what we do at Saltwater Grande. If you would like to take the next step in becoming a Saltwater Grande Partner simply fill out the FREE RENTAL EVALUATION Located at the bottom of the property management page.

Simply visit our Travel Insurance page https://saltwatergrande.com/travel-insurance or get in touch with us for more info.

Login to your reservation and make payments in the payment portal right here on our website. You can find this here. If you'd prefer, you can simply give us a call at 888-472-6330 to make a payment or for assistance with any other questions you may have.