Linens for the beds, including bed sheets, pillowcases, blankets and comforters are included. Additionally, Saltwater Grande provides towels, hand towels, washcloths, and bathmats for the bathrooms, as well as a kitchen towel. A starter of toilet paper, paper towels, dishwasher soap and garbage bags will be set up in the property for you. You will be responsible for replenishing these items as needed throughout your stay.
What is provided in the rental unit?
Can I check in early?
Check-in is at 3 pm on the date of your arrival. If your property is available earlier than 3 pm, you will receive a text notification, at which point you can go right into your property. When you arrive in your unit, use the tablet located inside to check-in.
What if I have a maintenance issue?
If you should discover any damages, or if you have a maintenance request, please use the tablet located within the property to report the issue to our maintenance staff. If you’d prefer, you can also call us at 888-472-6330 at any time, day or night. We’ll make every effort to resolve the issue in a timely manner.
Are any of the properties pet friendly?
At this time, Saltwater Grande does not offer any pet-friendly properties.
Do any of the properties allow smoking?
Smoking is not permitted in any Saltwater Grande property.
What is the cancellation policy?
We have relaxed our cancellation policy for new bookings to allow for more flexibility due to the uncertainty of COVID-19. The cancellation policy is as follows: A full refund, less the booking fee, is given only if the cancellation occurs more than 14 days prior to your arrival date. Reservations canceled less than 14 days, but at least 7 days prior to the arrival date will receive a 50% refund. If there are less than 7 days prior to your arrival date, no refund will be issued.
For existing bookings, the policy that was in place when you booked your reservation still applies. That policy can be located in your rental agreement. If you cannot locate your agreement, please contact our office at [email protected] and we will forward a copy to you. We encourage all guests to purchase travel insurance to protect their reservation. Information on available plans can be found here.
What is your hurricane evacuation policy?
If state or local authorities issue an order of evacuation of the area, rental guests shall comply with the order. In the event of an evacuation, no refunds will be issued. Saltwater Grande strongly urges our guests to purchase a travel insurance policy to assist with evacuation expenses, as well as to potentially cover the loss of use of the rental unit.
I am a property owner interested in partnering with Saltwater Grande, How do I get more info?
Please head over to our Property Management page to take a look at what we do at Saltwater Grande. If you would like to take the next step in becoming a Saltwater Grande Partner simply fill out the FREE RENTAL EVALUATION Located at the bottom of the property management page.
How do I purchase travel insurance or manage my existing coverage?
Simply visit our Travel Insurance page https://saltwatergrande.com/travel-insurance or get in touch with us for more info.
I need to make a payment, how can I do that?
We have a few options when it comes to managing your reservation and making payments.
The first and best option is our guest app that can be downloaded here for IOS and Android Alternatively you can view the portal on your desktop here.
The second option is the reservation payment portal right here on our website, you can find this here.
Or simply give us a call at 888-472-6330 to make a payment or for assistance with any other questions you may have.