Linens for the beds, including bed sheets, pillowcases, blankets and comforters are included. Additionally, Saltwater Grande provides towels, hand towels, washcloths, and bathmats for the bathrooms, as well as a kitchen towel. A starter of toilet paper, paper towels, dishwasher soap and garbage bags will be set up in the property for you. You will be responsible for replenishing these items as needed throughout your stay.

Departure cleaning is included, however if you'd like additional cleaning during your stay, we have two options available:

Trash & Tidy:
- Fresh set of bath towels, washcloths, a hand towel and bath mat in each bathroom, along with a new roll of toilet paper and a hand soap bar
- Fresh kitchen towel and dish cloth in the kitchen, as well as a new roll of paper towels, 2 dishwasher pods and a bottle of Palmolive dish soap
- Fresh set of pool/beach towels
- Trash removal & new trash bags in cans
- Vacuuming (around your belongings)
- Kitchen & bathroom counter cleaning (around your belongings)
- Toilet bowl cleaning
- Bed making (using the existing bed linens)

Mid-Stay Cleaning:
- Fresh set of bath towels, washcloths, a hand towel and bath mat in each bathroom, along with a new roll of toilet paper and a hand soap bar
- Fresh kitchen towel and dish cloth in the kitchen, as well as a new roll of paper towels, 2 dishwasher pods and a bottle of Palmolive dish soap
- Fresh set of pool/beach towels
- Trash removal & new trashbags in cans
- Vacuuming & mopping (around your belongings)
- Kitchen & bathroom counter cleaning (around your belongings)
- Toilet bowl cleaning
- Bed making with fresh linens

To view pricing for or to request either of these services, log in to your reservation portal (text us at 843-896-2875 if you lost the link), or call our office at 843-315-3444.

Check-in is at 4:00pm EST on the day of your arrival. Early check-in, as early as noon on the day of your arrival, may be available for a small fee. You can request early check-in by logging in to your reservation portal (text us at 843-896-2875 if you lost the link), or by calling our office at 843-315-3444.

If you should discover any damages, or if you have a maintenance request, please use the tablet located within the property to report the issue to our maintenance staff. If you’d prefer, you can also call us at 888-472-6330 at any time, day or night. We’ll make every effort to resolve the issue in a timely manner.

At this time, Saltwater Grande does not offer any pet-friendly properties.

Smoking is not permitted in any Saltwater Grande property.

A full refund, less the cancellation fee of $499, is given only if the cancellation occurs more than 30 days prior to your arrival date. Reservations canceled less than 30 days, but at least 14 days prior to the arrival date will receive a 50% refund, less the cancellation fee of $499. If there are less than 14 days prior to your arrival date, no refund will be issued.

If you booked on a website or app like Airbnb or Vrbo, the cancellation policy may vary slightly. The cancellation policy for your specific reservation can be found in your rental agreement. If you cannot locate your agreement, please contact our office at info@saltwatergrande.com and we will forward a copy to you. We encourage all guests to purchase travel insurance to protect their reservation. Information on available plans can be found here.

If state or local authorities issue an order of evacuation of the area, rental guests shall comply with the order. In the event of an evacuation, no refunds will be issued. Saltwater Grande strongly urges our guests to purchase a travel insurance policy to assist with evacuation expenses, as well as to potentially cover the loss of use of the rental unit. For additional information on hurricanes, please refer to our Travel Resources page.

Simply visit our Travel Insurance page https://saltwatergrande.com/travel-insurance or get in touch with us for more info.

Login to your reservation portal to make payments. You can access your portal by clicking here, and use your personal access code to login. If you don't know your access code, give us a call at 843-315-3444 or email us at guestservices@saltwatergrande.com. If you'd prefer, you can simply give us a call at 843-315-3444 to make a payment or for assistance with any other questions you may have.

Cribs, pack & plays, high chairs, and other baby equipment can be rented during your stay. Please refer to our Travel Resources page for more information.

There are three airports nearby, and plenty of transportation options, including car rental and rideshare. Please refer to our Travel Resources page for more information.

Please refer to our Travel Resources page for information on public beach access, public parking, and so much more.

Please head over to our Property Management page to take a look at what we do at Saltwater Grande. If you would like to take the next step in becoming a Saltwater Grande partner, contact us at 843-315-3444.